Overview of Rackspace Technology Work From Home Opportunity
Rackspace Technology is offering a fantastic Work From Home opportunity for individuals looking to build their careers as Support Technician Role. Open to graduates with 0-4 years of experience, this role comes with a competitive salary ranging from ₹3 LPA to ₹5 LPA. If you’re passionate about IT support and customer service, this could be the perfect opportunity for you!
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Key Details of the Job
- Role: Support Technician
- Qualification: Any Graduate
- Salary: ₹3 LPA – ₹5 LPA
- Experience Required: 0 to 4 years
Job Description
Responsibilities of a Support Technician
Assisting Customers with Technical Issues
- Perform ticket queue management
- Monitor inbound customer ticket requests and route/troubleshoot.
- Should have proven knowledge of Computer systems and functions
- Administer and provide User account provisioning.
- Provide support for business software including Microsoft Office
- Service Desk professional with good customer service knowledge to join our Rackspace FLR team.
- To ensure that all tickets are progressed to satisfactory resolution within the relevant SLA.
- Providing a call logging and basic technical support function to callers. You will also ensure that the various tickets are monitored and followed up on.
- Perform capabilities gap analysis and drive continual service improvement across end user support services.
Troubleshooting Cloud and Hosting Services
- Diagnose and resolve issues with cloud and hosting environments.
- Assist customers in deploying and managing cloud services.
Providing End-to-End Customer Support
- Collaborate with teams to ensure a seamless customer experience.
- Deliver timely updates and resolutions to customer concerns.
- Own tickets throughout their lifecycle in line with the ITIL model
- Regularly update customers on their own open tickets
- Provide excellent customer service and call handling including email updates.
- ITIL knowledge including Service Now and experience of working within the framework and some technical IT knowledge is a plus.
Required Skills and Proficiencies
- Strong understanding of cloud computing concepts.
- Excellent problem-solving and analytical skills.
- Effective communication and customer service abilities.
- Proficient support of Microsoft products.
- Ability to configure printers and other devices within the windows OS.
- Must be open to work in 24×7 environment.
- Strong understanding of Win 10 OS (Deployment and Support), Office 365 (User and group), Active Directory (creating and managing user accounts, creating, and managing distribution/security group)
- Basic knowledge of Azure.
- Incident management and Hardware / Software related troubleshooting skills.
- Familiar with device OS installation or re-imaging.
- Familiarity with cross platform basic troubleshooting tasks (ping, traceroute etc.)
10th Passed 12th Passed Any Degree B.Com B.Sc. Btech Diploma ITI M.Com MBA PG
Eligibility Criteria
Educational Qualification Requirements
- Any graduate from a recognized university or institution is eligible to apply.
Experience Requirements (Freshers to 4 Years)
- Open to candidates with 0-4 years of experience. Freshers with strong technical skills are encouraged to apply.
Preferred Skills for the Role
- Certifications in cloud computing or IT support are an advantage.
- Familiarity with tools like ServiceNow or other ticketing systems is a plus.
Selection Process
Online Assessment and Aptitude Test
- Test your logical reasoning, problem-solving skills, and basic IT knowledge.
Technical Interview Round
- Questions related to cloud environments, networking, and operating systems.
HR Interview Round
- Evaluate your communication skills, adaptability, and cultural fit.
Why Choose Rackspace Technology?
Work From Home Flexibility
- Enjoy the convenience of working remotely, enabling a better work-life balance.
Career Advancement Opportunities
- Rackspace Technology offers excellent opportunities for learning and growth, with access to training programs and certifications.
Employee Benefits and Perks
- Competitive salary packages
- Health insurance and wellness programs
- Opportunities to work on cutting-edge technologies
Tips for Succeeding in Rackspace Technology Recruitment
Preparing for the Online Assessment
- Practice logical reasoning and IT-related aptitude questions.
- Familiarize yourself with common cloud computing concepts.
Acing the Technical and HR Interviews
- Be prepared to answer technical questions related to Windows, Linux, and cloud services.
- Showcase your communication skills and enthusiasm for the role.
Application Process
How to Apply for the Support Technician Role at Rackspace Technology
- Visit the official careers page of Rackspace Technology: Rackspace Careers.
- Search for the Support Technician Work From Home job opening.
- Click “Apply Now” and register with your email.
- Fill out the application form and upload necessary documents.
- Submit your application and await confirmation.
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Documents Required for Application
- Updated resume
- Educational certificates
- Government-issued ID proof
Frequently Asked Questions (FAQs)
- What is the salary range for this role?
- The salary ranges from ₹3 LPA to ₹5 LPA.
- Is prior work experience necessary for this role?
- No, freshers can apply, but candidates with up to 4 years of experience are preferred.
- Can I apply if I don’t have a technical background?
- While any graduate can apply, technical knowledge in IT support or cloud computing is an advantage.
- Does Rackspace Technology provide training?
- Yes, training programs are available to help employees enhance their technical skills.
- Is this a permanent work-from-home position?
- Yes, this role is designed for remote work flexibility.
