Cognizant WFH – Business Associate | 4L-5L | Apply Now

Cognizant WFH – Business Associate recruitment Drive. It is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.

Company Name: Cognizant
Post Name: Business Associate
Salary: up to ₹ 4-6 LPA *
Job Location: Chennai
Experience: Freshers

10th Passed 12th Passed Any Degree B.Com B.Sc. Btech Diploma ITI M.Com MBA PG

Qualifications for Cognizant WFH – Business Associate

  • Possess excellent communication and interpersonal skills.
  • Have strong problem-solving abilities and attention to detail.
  • Demonstrate proficiency in using CRM software and other customer service tools.Show ability to work independently and manage time effectively.
  • Exhibit a customer-centric mindset and a passion for helping others.
  • Display adaptability and willingness to learn new skills.
  • Have a basic understanding of business operations and customer service principles.
  • Be comfortable working night shifts and in a remote environment.
  • Show commitment to continuous improvement and professional development.

Responsibilities for Cognizant WFH – Business Associate

  • Manage customer interactions and ensure high levels of satisfaction.
  • Provide timely and accurate information to customers regarding products and services.Handle customer complaints and resolve issues efficiently.
  • Maintain detailed records of customer interactions and transactions.Collaborate with other departments to ensure seamless customer service.
  • Analyze customer feedback and suggest improvements to enhance service quality.
  • Develop and implement customer service policies and procedures.
  • Monitor and report on customer service metrics and KPIs.
  • Assist in training new customer service representatives.
  • Stay updated with industry trends and best practices in customer service.
  • Utilize CRM software to manage customer data and interactions.
  • Ensure compliance with company policies and regulations.
  • Contribute to the overall success of the company by providing exceptional customer service.

Certifications Required

Certified Customer Service Professional (CCSP) or equivalent certification.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

  • Cognizant is a global community with more than 300,000 associates around the world.
  • We don’t just dream of a better way – we make it happen.
  • We take care of our people, clients, company, communities and climate by doing what’s right.
  • We foster an innovative environment where you can build the career path that’s right for you.
Interested Candidates Can Read the Full Notification Before Apply Online
Important Links
Apply OnlineClick Here
Official WebsiteClick Here

How to apply for the position of Business Associate at Cognizant?

You can apply for this job directly through the official Cognizant website through the link provided above or you can click on the apply link provided below.

  • On clicking the link below, you will be redirected to the official Cognizant career webpage.
  • Click on the “Apply” button on the official website.
  • Enter your details as requested and upload your resume and submit the application.

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